Dragonfrog Games Privacy Policy


Our contact details:

Dragonfrog Games
Marelda, Park Road



The type of personal information we collect

We currently collect and process the following information:

Title, First Name, Last Name, Email, Phone, Mobile, Address, Items ordered


How we get the personal information and why we have it

The personal information we collect is provided to us directly by you for one of the following reasons:

  1. You wish to be contacted about offers, new items in stock or in response to a query you have.
  2. You have made an order and wish to receive it.
  3. You wish to register on our website to keep track of your orders and make future ordering easier.

We use the personal information you have given us to contact you about offers, new items that are in stock, to answer any queries you have and to send you any orders that you have made.

We may share this information with Royal Mail or another courier company if required.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) We have a contractual obligation.


How we store your personal information

Your information is securely stored. We keep your information for up to 6 years. We will then dispose of your information by deleting it from our database.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dragonfroggames@gmail.com if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at dragonfroggames@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk


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